Most panels will be shipped within 2 to 3 days of placing your order. Panels that are not in stock may take up to 2 weeks to process because we have to cut them. We ship Tuesday through Thursday. When they are shipped you'll receive an email from FedEx or USPS for Domestic shippments or USPS for International Shipments with your tracking information.
As long as you have not altered the O'verlays® product in any way (painting,pre-drilling holes, etc.) they can be returned within 30 days of receipt. Be sure to package the O'verlays® properly because we will not refund panels that have been broken during shipping. Once we receive the panels in good condition we will issue you a credit to your credit card for the product amount only. Please remember when you are given a refund it is processed through PayPal. Once PayPal issues the credit to your credit card company, depending on the company, it can take aproximately 10 days, before you see the transaction on your credit card summary.
Custom sizes are not returnable unless it was Overlays® mistake. Overlays® is not responsible for measurements that were given to us incorrectly.
Please contact us prior to returning the product.
Ship Returns to:
O'verlays - RETURNS
6 Hawk Hill Rd.
Beverly, MA 01915