Due to high demand, please allow 2-5 weeks for delivery. We are actively working to decrease our lead time, and we thank you for your patience while we implement new changes to our shipping and distribution departments.
Please note that we are a boutique shop, and we create each order by hand. Although most of our popular fretwork panels are in stock, there are many that are not.
If the panels are not in stock, we will need to cut them to fulfill your order. To expedite an order, please contact us at firstname.lastname@example.org – We will do our best to accommodate your needs.
In general, orders ship 10 – 14 business days from date of purchase, but usually sooner!
- Once shipped, you will receive an email with your tracking information.
- For questions regarding the status of your order, please CONTACT US. Your email will be answered within 48 hours during the business week.
As long as you have not altered the O’verlays® product in any way (painting, pre-drilling holes, etc.) they can be returned within 30 days of receipt. Be sure to package the O’verlays® properly (use the original packaging if possible). We will not refund panels that have been broken during shipping. Once we receive the panels in good condition, we will issue a refund to your credit card for the product amount only.
Custom sizes are not returnable. Overlays® is not responsible for measurements that were given to us incorrectly.
Please contact us prior to returning the product.
Ship Returns to:
O’verlays – RETURNS
6 Hawk Hill Rd.
Beverly, MA 01915